Terms of Service

1. Who We Are

Blockchain Recovery Partners Ltd. is a company registered in Switzerland under company number CHE-XXX.XXX.XXX, with its registered office at Prime Tower, Hardstrasse 201, 8005 Zürich, Switzerland. We operate under the brand name 'TrustChain Rec' and provide blockchain forensics, asset-tracing, and recovery intelligence services to individuals, legal professionals, and business clients.

2. Scope of Services

TrustChain Rec provides the following categories of services:

• Blockchain forensic investigation and transaction tracing
• Preparation of court-ready forensic reports and evidence packages
• Expert witness testimony and expert certification services
• Anti-Money Laundering (AML) wallet screening and risk scoring
• Smart contract exploit tracing and DeFi fraud investigation
• Referrals to affiliated legal professionals and law enforcement liaisons
• API-based AML screening for enterprise clients

TrustChain Rec is a forensics and intelligence provider. We do not provide legal advice, act as your legal representative, guarantee the recovery of any assets, or engage in activities that would require authorisation as a financial services firm under Swiss or any other law.

3. Free Initial Services

The following services are always provided free of charge, with no obligation:

• Initial Case Triage — reviewed and completed within 5 business hours of submission
• Preliminary Case Assessment Report — delivered within 24 hours of triage completion

These free services are provided as a courtesy to help you understand your situation. Proceeding beyond the assessment to a full forensic investigation requires a separate written engagement agreement and is subject to fees communicated to you in advance.

4. Engagement and Fees

4.1 Paid Services

All paid engagements are subject to a separate written Service Agreement, which will specify the scope of work, deliverables, timelines, and applicable fees. No payment obligation arises until you have received and signed a Service Agreement.

4.2 Invoicing and Payment

Unless otherwise agreed in a Service Agreement, invoices are payable within 14 calendar days of issuance. Payments are accepted via bank transfer (IBAN), credit/debit card, or where agreed in writing, in selected cryptocurrencies at the prevailing market rate at time of payment.

4.3 No Upfront Fee Guarantee

TrustChain Rec will never request payment before delivering verifiable work product. If anyone contacts you claiming to represent TrustChain Rec and demands an upfront payment without providing a signed Service Agreement and work product, please report this to us immediately at security@trustchainrec.com.

4.4 Refunds

Fees for completed work product (forensic reports, expert certifications, assessments) are non-refundable once the deliverable has been provided. If work is discontinued at your request before completion, you will be invoiced only for work completed to that point.

5. No Guarantee of Recovery

TrustChain Rec provides forensic intelligence and evidence services. We do not guarantee, represent, or warrant that the use of our services will result in the recovery of any lost or stolen assets. The outcome of any legal, regulatory, or law enforcement action taken on the basis of our work is outside our control and depends on factors beyond our responsibility, including the jurisdiction, the courts, the actions of third parties, and applicable law.

Any statements made by our staff regarding the likelihood of recovery are indicative opinions based on available information and do not constitute guarantees or warranties.

6. Eligibility and Account Registration

To use our services, you must be at least 18 years of age and have the legal capacity to enter into binding agreements. Where you engage our services on behalf of a company or organisation, you represent and warrant that you are authorised to do so.

When registering a client portal account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

7. Your Obligations

By using our services, you agree to:

• Provide accurate and complete information about your case and circumstances
• Not provide false, misleading, or fabricated evidence or information
• Use our services only for lawful purposes and in compliance with applicable law
• Not engage our services in connection with any criminal or fraudulent activity in which you are a participant
• Promptly respond to reasonable requests for additional information required to complete your case
• Maintain the confidentiality of any non-public information we share with you in the course of an engagement

We reserve the right to terminate any engagement and refuse further service if we have reasonable grounds to believe you are in breach of these obligations.

8. Intellectual Property

All forensic reports, analysis documents, methodologies, software, databases, and other materials produced by TrustChain Rec remain the intellectual property of Blockchain Recovery Partners Ltd. unless expressly transferred to you by written agreement.

For paid engagements, you are granted a non-exclusive, non-transferable licence to use the delivered work product for the purpose for which it was commissioned (including submission to courts, regulators, or law enforcement). You may not resell, sublicense, or commercially exploit our deliverables without our prior written consent.

9. Confidentiality

Both parties agree to treat the other party's confidential information with strict confidentiality. We will not disclose your case details to any third party without your explicit written consent, except:

• Where required by applicable law, court order, or regulatory authority
• To affiliated professional service providers engaged to assist in your case, subject to equivalent confidentiality obligations
• To law enforcement or regulatory authorities in connection with a lawful request directly related to your case, and where practicable, with prior notice to you

This confidentiality obligation survives termination of your engagement with us.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• TrustChain Rec's total liability to you in connection with any engagement shall not exceed the total fees paid by you to us under that specific engagement
• We shall not be liable for any indirect, consequential, incidental, punitive, or special damages, including loss of profits, loss of opportunity, or loss of data
• We shall not be liable for the acts or omissions of third parties, including courts, exchanges, law enforcement agencies, or legal practitioners

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by Swiss law.

11. Third-Party Links and Partners

Our website may contain links to third-party websites or we may refer you to third-party legal or professional service providers. We do not endorse and are not responsible for the content, practices, or services of any third party. Any engagement with a referred attorney or third-party service provider is a separate contractual relationship between you and that party.

12. Disclaimers

Our services are provided 'as is' and 'as available'. While we take all reasonable steps to ensure accuracy and quality in our forensic work, we do not warrant that our services will be error-free, uninterrupted, or fit for any particular purpose beyond what is expressly agreed in a Service Agreement.

The information on our website is for general informational purposes only and does not constitute legal, financial, or professional advice.

13. Termination

Either party may terminate an engagement by providing written notice. Upon termination:

• You will be invoiced for all work completed up to the date of termination
• We will provide you with all deliverables completed at that stage
• Confidentiality obligations, intellectual property rights, and limitation of liability provisions shall survive termination

We may terminate your access to the client portal immediately and without notice if you breach these Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the ordinary courts of the Canton of Zurich, Switzerland, with the right of appeal to the Swiss Federal Supreme Court.

Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the 'Last Updated' date above and, for material changes, notify registered users by email. Your continued use of our services following the effective date of any changes constitutes your acceptance of the revised Terms.

16. Contact

If you have questions about these Terms, please contact: