This Cookies Policy explains what cookies and similar technologies are, how TrustChain Rec uses them on our website (trustchainrec.com), and how you can manage your preferences. By continuing to use our website after dismissing the cookie banner, you consent to the use of non-essential cookies as described below.
These cookies are essential for the operation of our website and client portal. Without them, core functions such as secure login, session management, and CSRF protection cannot work.
| Cookie Name | Provider | Duration | Purpose |
|---|---|---|---|
| session_id | TrustChain Rec | Session | Maintains your authenticated login session in the client portal |
| XSRF-TOKEN | TrustChain Rec | Session | Prevents cross-site request forgery attacks on form submissions |
| trustrec_secure | TrustChain Rec | 7 days | Secure session persistence for returning portal users |
| cookie_consent | TrustChain Rec | 12 months | Stores your cookie consent preferences |
These cookies help us understand how visitors use our website — which pages are most visited, how users navigate between sections, and where technical errors occur. The data is aggregated and used only to improve our website. We use a privacy-respecting analytics solution configured to anonymise IP addresses and not share data with advertising networks.
| Cookie Name | Provider | Duration | Purpose |
|---|---|---|---|
| _ga | Google Analytics | 2 years | Distinguishes unique users; IP anonymisation enabled |
| _ga_XXXXXXXX | Google Analytics | 2 years | Persists session state for GA4 measurement |
| _gid | Google Analytics | 24 hours | Distinguishes users across sessions |
| trustrec_analytics | TrustChain Rec | 12 months | Internal page-level engagement tracking (no PII) |
These cookies enable enhanced features that are not strictly necessary but improve your experience. For example, remembering your preferred language, time zone, or interface settings.
| Cookie Name | Provider | Duration | Purpose |
|---|---|---|---|
| trustrec_locale | TrustChain Rec | 12 months | Remembers your language or regional preference |
| trustrec_tz | TrustChain Rec | 12 months | Stores your time zone for portal date/time display |
| intercom-id-* | Intercom | 9 months | Enables live chat support functionality |
| intercom-session-* | Intercom | 7 days | Maintains live chat session continuity |
We currently do not use marketing or advertising cookies. If this changes in the future, we will update this Policy and request your fresh consent before any such cookies are set.
Some cookies on our website are set by third-party services we use. These parties have their own privacy policies that govern their use of data collected through those cookies. We have listed the relevant third parties in the tables above. We encourage you to review their policies:
When you first visit our website, you will be shown a cookie consent banner. You can accept all cookies, accept only strictly necessary cookies, or customise your preferences by category. You can change your preferences at any time by clicking the 'Cookie Settings' link in the footer of our website.
You can also control cookies through your browser settings. Most browsers allow you to:
Please refer to your browser's help documentation for instructions. Note that blocking strictly necessary cookies may prevent our website and client portal from functioning correctly.
For Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
Some browsers transmit 'Do Not Track' (DNT) signals. We honour DNT signals by not setting analytics or functional cookies when a DNT signal is detected, unless you have explicitly provided consent through our cookie banner.
Our client portal, through which you submit case information including wallet addresses, transaction hashes, and personal details, does not use any third-party tracking cookies. Portal functionality relies exclusively on strictly necessary first-party cookies. No case data is shared with analytics or advertising providers.
Cookies are retained for the durations specified in the tables in Section 2. Persistent cookies are deleted from our server-side logs no later than their stated duration. You can delete cookies from your device at any time through your browser settings.
We may update this Cookies Policy from time to time. When we do, we will revise the 'Last Updated' date at the top and, where required, refresh your consent via the cookie banner. Your continued use of our website following any update constitutes acceptance of the revised Policy.
If you have questions about our use of cookies, please contact:
Post: Data Protection Office, Blockchain Recovery Partners Ltd., Prime Tower, Hardstrasse 201, 8005 Zürich, Switzerland
Website: https://trustchainrec.com